Returns & Exchanges

At Cold Hollow Cider Mill, we stand behind the quality of our Vermont-made treats and specialty foods. If your order arrives damaged or fails to meet your expectations, please contact us within 15 days of delivery for a replacement or refund.

Return Process

• 1.
  Contact Our Team

  Email our customer service team with your order number and a brief explanation of the issue regarding your cider, donuts, or pantry staples.

• 2.
  Provide Documentation

  For items damaged during transit, please attach clear photos of the packaging and the affected products to help us process your claim with the carrier.

• 3.
  Review and Approval

  Our team will review your request within 2 business days; please note that perishable items like fresh cider and donuts are subject to specific quality-control evaluations.

• 4.
  Resolution Delivery

  Once approved, we will issue a refund to your original payment method or ship a fresh replacement of your favorite Vermont goods at no additional cost.